COVID-19 Update...

Following the announcement on 4th January of the current National Lockdown, Key2go will remain open and continue to operate.

Under the Health Protection (Coronavirus, Restrictions) (England) (No. 4) Regulations 2020 which underpins the national lockdown, estate and letting agents and removal firms can continue to work.

It specifically states that activities relating to the property sector are allowed to continue under exceptions to leaving home. These activities include:

  • visiting estate or letting agents, developer sales offices or show homes;
  • viewing residential properties to look for a property to buy or to rent;
  • preparing a residential property to move in;
  • moving house;
  • visiting a residential property to undertake any activities required for the rental or sale of that property;

From 5th January, our office will remain open for pre-arranged appointments only.

We will continue to conduct external appointments following strict government guidelines which can be found at –


You must let us know as soon as possible if;

  • you in the at ‘risk’ category as outlined by government.
  • you/ anyone in your household are showing any symptoms or having to self-isolate.
  • you/anyone in the household recently tested positive and have since recovered.

If any of the above develop between booking the appointment and the actual appointment, please notify us immediately.

  • Our valuer will wear a face covering, and it would be appreciated if you do too.
  • We ask you to maintain a safe distance at all times, keeping at least 2 meters apart (including no physical contact).
  • Please keep all pets separate.
  • Open windows to allow ventilation.
  • Please open doors prior to arrival, so we don’t have to touch anything.
  • We will wash/sanitise our hands before and after entering your property.
  • Weather permitting, we try to have any discussions outside the property or follow up over the telephone if you prefer.
  • A face covering must be worn by all viewers.
  • A maximum of 2 adults from the same household, No children.
  • A maximum 15-minute appointment.
  • We ask you to maintain a safe distance at all times, keeping at least 2 meters apart (including no physical contact).
  • We ask you to wash/sanitise your hands before and after entering the property.
  • Please do NOT touch anything on the viewing.
  • We request any questions be directed to our office following the appointment.

As always, our team and our customers safety remain our utmost priority. Please call us on 0114 247 8819 if you have any questions.